Curse

Regina Buenaobra · Jun 19, 2009, 03:34 AM // 03:34

Update 6/22/09

Quote:

Originally Posted by Regina Buenaobra

I'm just updating this thread with what current info I have. They're making good headway on tracing the issues. We're expecting to have further information to share with you soon. Thanks so much for your patience during this time. We apologize for the disruption and inconvenience it's causing you.

Hey,

So we're aware that some players haven't received their XTH points.

We're sorry about the confusion and inconvenience.

Please contact our customer support team so they can help you out with that.

Quote:

Originally Posted by Ph33rtehGD

For those of you who didn't see the in-game announcement made:

Contact support here:

-

fenix · Jun 19, 2009, 03:45 AM // 03:45

This is really all that needs to be said. I'll sticky it so people see

pumpkin pie · Jun 19, 2009, 04:37 AM // 04:37

Thank you very much Ms Regina B.

all my account did not received the points ...

hope I don't have to do this every month, might develop a very good relationship with support in the long run, lol

First month: Hi, its me again, could you give me my XTH point.

10th month: Hi, its me, I heard The Hobbit is showing in xx cinema, wanna go watch it with me? Oh, don't forget my XTH points btw.

wire dawg · Jun 19, 2009, 04:44 AM // 04:44

why do we have to send a support ticket on 8 different accounts or what not when it seems to be 90% of gw community didn't get points??

Rhasa Ghoull · Jun 19, 2009, 04:46 AM // 04:46

Im curious how you expect support to deal with upwards of 5 million accounts that have no XHT points and have it done in a timely manner?

The last time this happened and points were not awarded you asked us all to send in support tickets, then shortly after they replied and said not so, wait for a patch.

I would love to hear back from you on this Regina. Specifically how the understaffed support team plans on dealing with loads of support tickets.

Please keep in mind this isn't me complaining, I just find it really comical to think about those poor support people.

fenix · Jun 19, 2009, 04:48 AM // 04:48

Firstly, there won't be 'upwards of 5 million accounts' active in the game.

Secondly, there won't be upwards of 500,000 accounts active in game.

THIRDLY, the number is probably in the high tens, or low hundreds of thousands. So if ANet would prefer them to put in support tickets, then it's easier that way.

esthetic · Jun 19, 2009, 04:58 AM // 04:58

Quote:

Originally Posted by fenix

Firstly, there won't be 'upwards of 5 million accounts' active in the game.

Secondly, there won't be upwards of 500,000 accounts active in game.

THIRDLY, the number is probably in the high tens, or low hundreds of thousands. So if ANet would prefer them to put in support tickets, then it's easier that way.

So tens of thousands of emails to be gone over by how many people? Hmm i have trouble going through my 20 a day lol.

Well there was a patch and I got my hopes up but.. again dissapointed the patch did not address the XTH pts.

Its so strange not only did i not get pts on some accounts, i got different amount of reward pts. eventhough the same predictions were made. I check back to the XTH prediction site and it still had my predictions for May and they were indeed the same for all my accounts yet, i got differing number of pts and some with no pts.>.< go figure. IDK I was thinking I am spending too much time on this game, and well things like this happening almost ever month now it is making my decision to cut down easier. well thats a good thing i guess.

Verene · Jun 19, 2009, 04:59 AM // 04:59

Okay, really, how do you expect them to know that you didn't get your points if you don't report it?

Takes all of 30 seconds to file a support ticket *shrugs*

Shayera · Jun 19, 2009, 05:00 AM // 05:00

Thanks Regina. This is the 3rd month I've not gotten points. I still have the reference number of my case last month where they promised me my previous 2 months so I'm really hoping they get mine fixed. It becomes very frustrating when you've hit 3 months straight of no points.

Tender Wolf · Jun 19, 2009, 05:09 AM // 05:09

Good God...6 accounts (belonging to friends) and they didn't get their points. I'm surprised I got mine. I just emailed Gaile on their behalf as I have no idea where to find the customer support ticket stuff.

But yeah, I can see this is making lots of people angry. The game is getting boring and even with the Zaishen stuff, many people believe it's still grind to get the coins for stuff, and you can only do the same missions over and over for so long before you want to stab your eyeballs out. That combined with updates that are turning into flops doesn't help the community. I hope the game doesn't lose its popularity while awaiting Guild Wars 2, since there are other games out there that could draw their attention.

Ph33rtehGD · Jun 19, 2009, 05:13 AM // 05:13

For those of you who didn't see the in-game announcement made:

johnny tutone · Jun 19, 2009, 05:23 AM // 05:23

/agree that i hope they dont lose thier player idk i love guild wars so much but it seems soo hard to have anything go right lately with crappy nerfs(some not all) the tourny points.. its not even that i didnt get them its just annoying that they make us wait this long and they keep saying sorry but that does nothing.. there are so many people that want to quit this game due to incompetence and well as much as i love this game and its been a great 4 year ride these last 3 months have put the nail in the coffin for old mr tutone i hope that anet can get things right or get more .... i guess more competent is the word people to do things that they say will be done.. i know if it was my job and i didnt have anything to show after 3 weeks but and apology id be RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOed but i guess anet is more lenient than my boss good luck all

niek2004 · Jun 19, 2009, 05:38 AM // 05:38

So they postpone it and then its bugged? Nice.

Anyway i don't really care because I'm happy they have destroyed LC.

The Little Viking · Jun 19, 2009, 05:46 AM // 05:46

Quote:

Originally Posted by wire dawg

as my last post was deleted i say it a little more nicely why do we have to send a support ticket on 8 different accounts or what not when it seems to be 90% of gw community didn't get points??

My sentiments exactly. As I stated in another post...7 accounts. no points. Does that mean 7 support tickets???
I guess the support people will be earning their pay again this month....or will they?

pumpkin pie · Jun 19, 2009, 05:49 AM // 05:49

Why can't arena net make the system "faultless", this is becoming "a burden" on everyone, both arena net and its players.

think about it, every month, you need people to make sure everyone gets their point, but the stupid system sucks, and many players don't know what to do to get the points even thou they have participated in the activity provided. if we need to do this email liaison thing every month just to get to those points, what are the possibility that your players are going to stick around after a few months doing it?

I won't be, i can tell you that now, i've got other things like playing other games and more important emails to send and reply

Just correct the system

Angelica · Jun 19, 2009, 05:50 AM // 05:50

Quote:

Originally Posted by Shayera

Thanks Regina. This is the 3rd month I've not gotten points. I still have the reference number of my case last month where they promised me my previous 2 months so I'm really hoping they get mine fixed. It becomes very frustrating when you've hit 3 months straight of no points.

This is the first time I did not get my points but to think that you are still waiting for yours after three months

...... it's not very nice.. at least!

Well I'am really confused, they changed the way you do your predictions to make it easy and this happened, was it really necessary?

It was working better before and as they say here: "If it's not broken do not fix it!"

/Angelica

PS. I'll be waiting till tomorrow to send my tickets to Anet support and keeping my fingers crossed too!

dusanyu · Jun 19, 2009, 05:53 AM // 05:53

Putting my Trust in A Net to Resolve this one (please Don't let me Down)

pumpkin pie · Jun 19, 2009, 05:57 AM // 05:57

2 of my accounts did not get the points for the past 5 months

but the trouble of having to send a support tickets just don't seems like an effort i want, just to get pixels keys

like I say, this is a game, it should not be a burden, it should be mindless clicking, then BAM! there you are, points, and players can go boast about how many points they get, be happy for 10 seconds and go on with their life.

not pen-pal type of email chatters for a few days and waiting for the problem to resolve, this is not a plumbing job or roof leaking

shinyglove · Jun 19, 2009, 06:06 AM // 06:06

lol man for one time i need those points for chaos gloves i can't get them and the're getting postponed every time , i'm really starting to get P!55ed of Q.Q

AngelWJedi · Jun 19, 2009, 06:27 AM // 06:27

wellthis is the first time i never got my points. in the past i only got half and the next day i got the rest. and its my first time making a support ticket. i only hope i did it right. ;_; and gg anet for changing xulani house yet you never fixed the bugs it has.